You'll need to take it back to the garage to get them to connect it back online for you I think, well that's what happened for us.

Ours has had a new control board, might not be the right terminology, it seems that when we're taking it into work, interference from other signals (radios, WiFi, work network) is knocking the system to offline, vw not interested in resolving it really. Problem being future updates are pushed throug...

Not much functionality on the app either. Considering the car is so well connected (whel it stay online!) you would think there would be more features i.e the function to lock and open the car from the app, whilst not interested in opening doors from it, it's handy to be able to lock them. Hope you ...

For those who got it working again, what did the garage do? Ours is back in with VW claiming it almost to be the first time they're dealing with car going offline all the time, maybe the wisdom from your learnings might help pass on ideas to my local technicians.
Thanks!

Worst excuse!.... Its stopped working again.
Back to the drawing board.
Agree its something their end, i imagine someone sitting in Germany going what does this button do, I'll press it to try - off goes our cars - yep button does nothing!

Apparently ours was a loose wire??!!! Anyway touch wood, all working again.

Best of luck with getting it sorted, is the car showing as connected to the Internet?... Ours wouldn't connect to the internet for the app to recognise it. We're android not apple, but should still work no problems. Keep on to them, go direct to VW in the UK as well as your local dealer to get it fi...

Hi! Oh so glad to hear that you have it working again, there's possibly some hope for us! Yes we had the same, smartphone was the issue, blamed that, then said it was something else. We've done the same, photos, videos of the display screen to see if that helps. Our dealership are at a loss, and not...

We have the same issue with ours, works for a few days and then it doesn't, we thought it was a temperature thing at first, like when it was below 10c it didn't seem to work. Car has had the control panel (where it connects) changed, and it still doesn't work, VW not in the least bit interested in s...