3 year Roadside Assistance
Posted: Tue Mar 08, 2022 1:13 pm
So I got a card in the post today saying my 1 year complimentary roadside assistance was about to expire.
I thought this was odd as I strongly remember reading the ID.4 brochures back in Jan and Apr 2021clearly stated that the ID.4 would be getting 3 years' cover, and good thing I saved them because it's in black and white:
Additionally on VW's website (https://www.volkswagen.co.uk/en/owners- ... rance.html), it's also stated that ID models get 3 years:
If you click Read More, it's also stated: https://www.volkswagen.co.uk/en/owners- ... tance.html
I got in touch with VW Roadside Assistance who told me no, you only get 1 year and I'd have to take it up with the dealership. Called the dealership and they also said no and that they weren't able to do anything about it. They even asked if I got the car through Motability (because that presumably would make it possible?).
Was this 3 year cover something I should have ensured to have in place at the time of purchase? Anyone else had this experience?
I wrote a letter of complaint to vwgcustomercareoperations@theAA.com (https://www.volkswagen.co.uk/en/owners- ... terms.html), so we'll see what happens.
I thought this was odd as I strongly remember reading the ID.4 brochures back in Jan and Apr 2021clearly stated that the ID.4 would be getting 3 years' cover, and good thing I saved them because it's in black and white:
Additionally on VW's website (https://www.volkswagen.co.uk/en/owners- ... rance.html), it's also stated that ID models get 3 years:
If you click Read More, it's also stated: https://www.volkswagen.co.uk/en/owners- ... tance.html
I got in touch with VW Roadside Assistance who told me no, you only get 1 year and I'd have to take it up with the dealership. Called the dealership and they also said no and that they weren't able to do anything about it. They even asked if I got the car through Motability (because that presumably would make it possible?).
Was this 3 year cover something I should have ensured to have in place at the time of purchase? Anyone else had this experience?
I wrote a letter of complaint to vwgcustomercareoperations@theAA.com (https://www.volkswagen.co.uk/en/owners- ... terms.html), so we'll see what happens.