We Charge
I’ve just reactivated my We Charge card on the ‘free’ tariff and it went through as expected. Full address in UK no problem. Not sure why there’s been issues with only offering Germany. Do you have a VPN spoofing a German location (shot in the dark)?
ID.4 1st edition
It's very odd. I'm on Android my online ID has my address and country (UK) populated.
In the Android App I tap "charging on the go" which takes me to "We Charge by Elli".
I select charging plan - We Charge Free.
It gives me a run down of the prices, contract period etc.
Then asks if I already have a card. I tap "No, I need a charging card".
It then asks for my Billing Address, but the word "Germany" shows at the bottom of the screen.
Interestingly this time it has allowed me to go past into the next screen (I entered United Kingdom as province instead of Surrey).
On the address it has United Kingdom, Germany at the end of it.
Lets hope the postal service doesn't get confused...
In the Android App I tap "charging on the go" which takes me to "We Charge by Elli".
I select charging plan - We Charge Free.
It gives me a run down of the prices, contract period etc.
Then asks if I already have a card. I tap "No, I need a charging card".
It then asks for my Billing Address, but the word "Germany" shows at the bottom of the screen.
Interestingly this time it has allowed me to go past into the next screen (I entered United Kingdom as province instead of Surrey).
On the address it has United Kingdom, Germany at the end of it.
Lets hope the postal service doesn't get confused...
icowden wrote: ↑Fri Nov 04, 2022 2:57 pm It's very odd. I'm on Android my online ID has my address and country (UK) populated.
In the Android App I tap "charging on the go" which takes me to "We Charge by Elli".
I select charging plan - We Charge Free.
It gives me a run down of the prices, contract period etc.
Then asks if I already have a card. I tap "No, I need a charging card".
It then asks for my Billing Address, but the word "Germany" shows at the bottom of the screen.
Interestingly this time it has allowed me to go past into the next screen (I entered United Kingdom as province instead of Surrey).
On the address it has United Kingdom, Germany at the end of it.
Lets hope the postal service doesn't get confused...
ID.4 1st edition
-
littleyoung
- Posts: 4
- Joined: Thu Oct 27, 2022 2:46 pm
I got a very similar situation like you. My android device original setting display language in Tradition Chinese (Hong Kong). I try subscribe the WeCharge Free and it shows out Russian (I sent to my dealer, my dealer told me it is Russian) and I don't know how to fill in. Then I email to VW team though the WeConnect ID app, they told me some solution but it doesn't help. Finally, I set the device display language in English (UK), uninstall the app and restart the device then install again. Lucky, it shows up English finally.icowden wrote: ↑Fri Nov 04, 2022 2:57 pm It's very odd. I'm on Android my online ID has my address and country (UK) populated.
In the Android App I tap "charging on the go" which takes me to "We Charge by Elli".
I select charging plan - We Charge Free.
It gives me a run down of the prices, contract period etc.
Then asks if I already have a card. I tap "No, I need a charging card".
It then asks for my Billing Address, but the word "Germany" shows at the bottom of the screen.
Interestingly this time it has allowed me to go past into the next screen (I entered United Kingdom as province instead of Surrey).
On the address it has United Kingdom, Germany at the end of it.
Lets hope the postal service doesn't get confused...
