App ‘memory loss’

[AndyF]

Has anyone else had issues with the VW ID app? Mine’s lost all the information. It had all the signs of a server failure but I couldn’t put my car VIN back in. Thoughts?

[tkid]

Yup, seeing it now. I'm being asked to select my country and language - but it's defaulted to Germany, and there's no UK / English in the available options to select.
Haven't tried going further, waiting to see if it will sort itself out overnight. @AndyF like you said, might be something has gone wrong on VW's end.

[AndyF]

Yup, seeing it now. I'm being asked to select my country and language - but it's defaulted to Germany, and there's no UK / English in the available options to select.
Haven't tried going further, waiting to see if it will sort itself out overnight. @AndyF like you said, might be something has gone wrong on VW's end.

Screenshot_20221110_220456_We Connect ID.jpg
Screenshot_20221110_220607_We Connect ID.jpg

I was getting in but as soon as I added my car, it just went back to ‘add vehicle’. I’ll sleep on it and see what happens in the morning.

[tkid]

Closed the app and tried again just now and it looks like we're back to normal with the regular scheduled programming.

[AndyF]

Closed the app and tried again just now and it looks like we're back to normal with the regular scheduled programming.

I’ll have a look later.

[AndyF]

Well! It all came back without me re-adding the VIN yet again about 10 minutes ago. Now it’s playing up again. just getting this now.

I think I’ll just wait for it to settle down. It seems clear VW are having an issue.

[AndyF]

Well! It all came back without me re-adding the VIN yet again about 10 minutes ago. Now it’s playing up again. just getting this now.
35258A8E-03B0-4D6E-A08C-695F66C765A4.png
I think I’ll just wait for it to settle down. It seems clear VW are having an issue.

All seems to be functioning as normal again. Car charged okay this morning but couldn’t see how it was doing through the app.